What service do you need?

*External assessment and benchmarking
*Strategy development
*Knowledge Management Valuation
*Knowledge Management metrics
*Implementation planning
*Knowledge Management piloting
*Knowledge Capture from Projects
*Knowledge Harvesting from individuals
*Knowledge Management plans
*Business Driven Action Learning
*Lessons Learned
*Knowledge Assets
*Peer Assist
*Community Launch
*Project Learning
*Knowledge Exchange
*Training services
*Coaching and mentoring services

Knowledge Management Coaching and Mentoring

You know the value of Knowledge Management. You know that if you can introduce a system of knowledge transfer and re-use, you can help your company reduce costs, risk and rework, and deliver secure business success. You need to implement an approach that enables staff facing a new and unfamiliar problem to find valid, tried and tested knowledge based on long experience, which can help provide solutions. You need to implement Knowledge Management.

Case Study

Adam (name changed for confidentiality) was a new Knowledge Manager at a major Engineering company. His role was to introduce Knowledge Management tools and techniques that would materially impact the commercial success of the company.

We worked with Adam to set up a robust strategy, and introduced the tools and techniques that his company needed for Knowledge Management. Adam also asked us to provide ongoing support and guidance, and for over 2 years we provided regular visits and telephone conversations with Adam, to allow him to sense-check his own ides, to bring in new and developing ideas, and to provide a level of positive external challenge.

However implementing Knowledge Management may itself be a new and unfamiliar problem - something you have never done before. Where can you find valid, tried and tested knowledge and solutions? Where can you find sound practical advice, which you know is based on long experience? If Knowledge Management is of real business value, then knowledge about Knowledge Management is of even greater value.

You need to find mentors: people you can trust and from whom you can learn about implementing Knowledge Management. People who can help you reduce costs, risk and rework, and deliver the secure business success of your Knowledge Management program. Finding a mentor in the current Knowledge Management world is not easy. There are a wealth of consultants out there, and it can be difficult to know which ones can really help you. Cost is not a valid guide - you need to look at depth of relevant experience.

Knoco's team members have been working in Knowledge Management since the early 1990s; initially as core members of BP's internal Knowledge Management team. Subsequently we have provided Knowledge Management support to over 40 national and international organizations. We have acted as guides, mentors and partners to more than 20 Knowledge Management implementation projects, and have stayed close enough to learn the lessons from many more.

This experience is available to you, through ongoing coaching and mentoring.

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Last updated Dec 2009. Contents Copyright Knoco Ltd.

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